FAQ

Agri-Can is one of the safest places to shop online. We invest in web security to provide you with a hassle-free shopping experience.

Our website has an SSL security certificate with 256-bit encryption. All connections and exchanges between you and our website are encrypted and protect you.

Want to make sure? To the left of the website address in your browser, you will see a small padlock that confirms the encryption. Click on it to see the Agri-Can security certificate. In addition, a simple way to check security is to check if the site address begins with https. The S at the end is for security. Only encrypted sites have this mention which is provided by the issuer of the security certificate.

All transactions are encrypted and processed by Paypal® directly without even going through our site. Agri-Can has NO payment information whether bank, credit card number or otherwise. All this information is confidential and shared only between you and Paypal®, our online payment service provider.

All transactions are encrypted and processed by Paypal® directly without even going through our site. Agri-Can has NO payment information whether bank, credit card number or otherwise. All this information is confidential and shared only between you and Paypal®, our online payment service provider.

Agri-Can® has no payment information. The only information that will be communicated to us by Paypal® is a unique transaction confirmation number, your name, email address and the products for which you have paid. In other words, Paypal® takes care of all the payment part.

Agri-Can does not share, sell, give or delegate ANY information outside of its organization and service providers. We take your privacy very seriously and make every effort to keep the information you provide to us confidential.

Here is the customer-provided information that Agri-Can has:

• Last name
• First name
• Date of birth (when provided)
• Billing address
• Delivery address
• Email address
• Phone number
• Previous orders

You can ask a member of our customer support team at any time to erase your personal information from the site's database. To do so, contact us by phone only for security reasons. We'll ask you a few security questions before we do a full scan of your information on the site and delete it. Following this deletion, no information you provided will remain in our databases.

Our databases are protected and encrypted using a high SSL protocol to protect your information as required by the Privacy Act of Canada which you can consult HERE

Although we recommend that our customers order online in order to benefit from the advantages and protection of purchases and more fluidity in the ordering process, our staff is always ready to help you and take your telephone order if necessary.

Your order will be processed on the Inflow Cloud® inventory management system and payment will be made by credit card. You can choose to pay over the phone or by interactive invoice.

Interactive Invoice is an online payment processing service. Our staff will complete the invoice and then email it to you. When you open the email, click on the link to view your invoice. After reviewing, click the MAKE PAYMENT button at the top of the invoice. You will be directed to the encrypted site of Bambora®, our payment service provider combined with Inflow®, our order management program. Here you can enter payment information and securely pay by credit card. As soon as the payment is made, your invoice will be updated and we will be informed of the payment. We only receive a confirmation number and the type of credit card used (Visa®, Mastercard®, American Express®). You will receive a transaction receipt by email from Bambora®.

If you choose to pay over the phone, please be aware that you will need to give your credit card number, expiration date and 3 digit CVC code to our customer service member. However, no information will be kept after the transaction. This will be done via the Global Payment® online platform. An electronic card payment receipt will be emailed to you along with the invoice.

If you notice a suspicious transaction on your account, contact our fraud prevention department immediately at 1-888-997-2624 ext. 303. The investigator will block access to your online account immediately and carry out the usual checks. . If it is possible to do so, he will stop the delivery of the suspect order. A file will be opened at Agri-Can® and a thorough investigation will be conducted to determine the reason for the event. Under its Purchase Assurance program, Agri-Can® will pay for the return of goods that have not been delivered. However, it is the customer's responsibility to immediately contact their financial institution that issued the credit card used to interrupt the service. The investigator of the file will proceed to the full refund of the costs insofar as the purchases have not been delivered or are recovered in their entirety in their original condition.