Let us answer most of the frequently asked questions

If you don't find answer to your question, feel free to contact us at info@agri-can.com or by phone at 1-888-997-2624

Ordering

I have to modify my order but I have already paid?

Once the order has been paid, it is impossible for us to modify it. The customer is responsible for orders placed with Agri-Can.

With over fifteen different affiliated carriers, 2 distribution centers and thousands of orders per year, our staff, however dedicated, is unable to stop a package before shipping once the order has been placed. We suggest you check your order before paying.

I made a mistake in my delivery address?

As soon as you notice an error in your address, contact us by phone at 1-888-997-2624 to speak directly with a member of our customer service team.

We will attempt to change your address before departure or en route by the carrier. Service charges are generally applied by carriers. You will be responsible for paying these fees by credit card. Agri-Can does not apply any fees when changing or stopping delivery, but collects the fees applied by the carrier of the order.

How can I pay for my order?

You can pay by credit card Visa®, Mastercard®, American Express®, or Paypal®.

If you're having trouble with PayPal's automated payment, contact us at 1-888-997-2624 and we'll help you out.

If I don't have a Paypal® account, can I still order?

Absolutely. You do not need a Paypal® account to order online from Agri-Can. We accept major credit cards: Visa®, Mastercard® and American Express®.
If you have a Paypal® account and wish to use it, you will be able to do so.

When I place an order, do I receive an invoice?

Certainly! Agri-Can's automated system sends a proper invoice to the email address provided when ordering. The invoice will enter your email shortly after the order. In addition, Paypal® will send you a payment confirmation and a summary of your order to the same email address whether you paid with your Paypal® account or by credit card.

Purchase Insurance

Agri-Can® is a leader in aftermarket parts in America. That's why we're proud to partner with Paypal® to offer you the Purchase Insurance. All your purchases are covered by this free Paypal® insurance.
This program covers, among other things:

  • Your financial information
  • Fraud Protection
  • Dispute Settlements
  • Verification of Agri-Can transactions 24/7


We encourage you to consult the Paypal® page on this subject HERE

Garantie

At Agri-Can®, all your purchases are guaranteed for one year against any manufacturing defect. Our hassle-free warranty assures you peace of mind as well as quality parts and machinery. All of our parts and machinery are built to last and we use only high quality raw materials. Our quality standards are very high and generally exceed the standards of the original manufacturers.

See the WARRANTY section in the top banner of the site for complete details on Agri-Can's No-Hassle Warranty.

Invoicing and Taxes

How are taxes calculated?

Agri-Can has two distribution centers in Canada and the USA. However, the transactions are all carried out under the banner of the head office in Quebec, Canada.

Agri-Can follows tax laws and rules established by Federal and Provincial Government. In accordance with these, the taxes are calculated according to the place of destination of the direct link goods.

Example:
You enter a delivery address in Quebec but you enter a billing address in Vermont USA. The system will calculate the tax calculation applicable to residents of Quebec, Canada since the order will be delivered to Quebec, Canada.

Here is how the system calculates the applicable taxes:

Québec address:

GST (Fed. Tax) 5% +

PST (Prov. Tax) 9.975%

Canada except the province of Québec:

GST (Fed. Tax) 5% on products

GST 5% + PST 9.975% on delivery

USA:

NO TAX on products

GST 5% + PST 9.975% on delivery

How can I retrieve an invoice?

I HAVE AN ACCOUNT

You can simply log in to the customer portal with your address and password that you entered when ordering. In the MY ACCOUNT section at the bottom of the screen, you will have access to all your orders placed on the Agri-Can® site, your credits, delivery and billing addresses as well as general information. You can also change your password there if needed.

I DON'T HAVE AN ACCOUNT

If you did not create an account when placing your order, follow the GUEST TRACKING link at the bottom of the page. In this section, you can enter the order number (usually 9 letters) and your email address. Your order will open and you will have access to the order return options or create an account for your future purchases and your invoice and package follow-ups.

If I made a mistake in my email address when ordering, how can I correct it?

Certainly, you will not receive an order confirmation or an invoice.

Contact us by phone at 1-888-997-2624 or by email at support@agri-can.com and a member of our customer support team will change your email to the system for tracking and also email your invoice to you. . We may ask you a few security questions to validate your identity.

Delivery

How do I track my package?

As soon as your order leaves our warehouse, you will get a notification email by our automated system. The email will contain the tracking number and the transporter responsible for the delivery.

If you did not receive an email for any reason, please follow these steps.

I HAVE AN ACCOUNT

You can simply log in to the customer portal with your address and password that you entered when ordering. In the MY ACCOUNT section at the bottom of the page, you will have access to all your orders placed on the Agri-Can® site. Select the desired order and the information will show up. The transporter tracking number will be available. Simply access the transporter website and enter the tracking number. You will also be able to modify your email address.

I DON'T HAVE AN ACCOUNT

If you did not create an account when placing your order, follow the GUEST TRACKING link at the bottom of the page. Your order will open and you will have access to the order details such as tracking number. Once you have this number, access the transporter website and enter the tracking number. You will also be able to modify your email address.

IT STILL DOESN'T WORK

If you cannot access the portal with the information submitted, the email address you submitted at the time of order is probably the problem. Contact us at 1-888-997-2624 or by email at support@agri-can.com and we will help you with pleasure.

Who makes the delivery?

Agri-Can has service agreements with more than 15 carriers in Canada and the USA such as FedEX, UPS, GLS, Canpar, Purolator, TST-CF Express, Day&Ross, Kindersley, XPO Logistics, Yellow, CSA Transportation, ESTES, FedEX Freight, Old Dominion Freightline, Manitoulin and others.

Our system chooses the most economical carrier based on your location.

How long does delivery take?

Delivery is very fast at Agri-Can. We do everything we can to keep you in operation and get you the parts you need as quickly as possible.

When you place an order before noon (EST), here is the delivery time depending on your location:

Quebec, Ontario, New Brunswick:
Parcel: Next morning
Pallets: Next day

Canada (Except Quebec):
Parcel: 2-5 days
Pallets: 2-7 days

Eastern USA:
Parcel: 3-5 days
Pallets: 3-7 days



Western USA:

In stock at the Agri-Can Western USA distribution centre:
Parcel: 1-3 days
Pallets: 1-4 days

In stock at the Canadian Agri-Can distribution centre:
Parcel: 4-8 days
Pallets: 7-10 days

EMERGENCY SERVICES

We also offer rush service with next day delivery anywhere in America for pallets and parcels. Contact us before ordering and a member of our 24 hour emergency support team will be happy to assist you.
Emergency email only: emergency@agri-can.com
Emergency Hotline: 1-888-997-2624 Ext: 302

My Account

How do I modify my information

At any time, you can modify your profile and personal information online. To do so, click on the button below and you will access your profile. Once in the profile, you will be able to modify your email addresses, add/remove delivery and billing addresses as well as your password.

You will also be able to consult all your web orders at Agri-Can and the documents issued such as invoices, delivery slips and others.

If you need assistance changing your information, contact us at support@agri-can.com or by phone at 1-888-997-2624 and a member of our customer support team will be happy to assist you. .

Security and Personal Data

Is it safe to shop online at Agri-Can?

Agri-Can is one of the safest places to shop online. We invest in web security to provide you with a hassle-free shopping experience.

Our website has an SSL security certificate with 256-bit encryption. All connections and exchanges between you and our website are encrypted and protect you.

Want to make sure? To the left of the website address in your browser, you will see a small padlock that confirms the encryption. Click on it to see the Agri-Can security certificate. In addition, a simple way to check security is to check if the site address begins with https. The S at the end is for security. Only encrypted sites have this mention which is provided by the issuer of the security certificate.

All transactions are encrypted and processed by Paypal® directly without even going through our site. Agri-Can has NO payment information whether bank, credit card number or otherwise. All this information is confidential and shared only between you and Paypal®, our online payment service provider.

Is the payment secure?

All transactions are encrypted and processed by Paypal® directly without even going through our site. Agri-Can has NO payment information whether bank, credit card number or otherwise. All this information is confidential and shared only between you and Paypal®, our online payment service provider.

Does Agri-Can keep my payment information?

Agri-Can® has no payment information. The only information that will be communicated to us by Paypal® is a unique transaction confirmation number, your name, email address and the products for which you have paid. In other words, Paypal® takes care of all the payment part.

Does Agri-Can share my personal information?

Agri-Can does not share, sell, give or delegate ANY information outside of its organization and service providers. We take your privacy very seriously and make every effort to keep the information you provide to us confidential.

Here is the customer-provided information that Agri-Can has:

  • Last name
  • First name
  • Date of birth (when provided)
  • Billing address
  • Delivery address
  • Email address
  • Phone number
  • Previous orders


You can ask a member of our customer support team at any time to erase your personal information from the site's database. To do so, contact us by phone only for security reasons. We'll ask you a few security questions before we do a full scan of your information on the site and delete it. Following this deletion, no information you provided will remain in our databases.

Our databases are protected and encrypted using a high SSL protocol to protect your information as required by the Privacy Act of Canada which you can consult HERE

I don't like ordering online. Can I do it over the phone with you?

Although we recommend that our customers order online in order to benefit from the advantages and protection of purchases and more fluidity in the ordering process, our staff is always ready to help you and take your telephone order if necessary.

Your order will be processed on the Inflow Cloud® inventory management system and payment will be made by credit card. You can choose to pay over the phone or by interactive invoice.

Interactive Invoice is an online payment processing service. Our staff will complete the invoice and then email it to you. When you open the email, click on the link to view your invoice. After reviewing, click the MAKE PAYMENT button at the top of the invoice. You will be directed to the encrypted site of Bambora®, our payment service provider combined with Inflow®, our order management program. Here you can enter payment information and securely pay by credit card. As soon as the payment is made, your invoice will be updated and we will be informed of the payment. We only receive a confirmation number and the type of credit card used (Visa®, Mastercard®, American Express®). You will receive a transaction receipt by email from Bambora®.

If you choose to pay over the phone, please be aware that you will need to give your credit card number, expiration date and 3 digit CVC code to our customer service member. However, no information will be kept after the transaction. This will be done via the Global Payment® online platform. An electronic card payment receipt will be emailed to you along with the invoice.

An order was placed without my consent by someone. What to do?

If you notice a suspicious transaction on your account, contact our fraud prevention department immediately at 1-888-997-2624 ext. 303. The investigator will block access to your online account immediately and carry out the usual checks. . If it is possible to do so, he will stop the delivery of the suspect order. A file will be opened at Agri-Can® and a thorough investigation will be conducted to determine the reason for the event. Under its Purchase Assurance program, Agri-Can® will pay for the return of goods that have not been delivered. However, it is the customer's responsibility to immediately contact their financial institution that issued the credit card used to interrupt the service. The investigator of the file will proceed to the full refund of the costs insofar as the purchases have not been delivered or are recovered in their entirety in their original condition.

AGRI-CAN®, YOUR SUCCESS PARTNER

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